Some companies forget that the most vital element of their business is their customers. This is why Krakens Collection stresses the importance of staying connected to your community. They say that if you would just stop and listen, your customers will tell you everything you need to know to build a successful business.
A close, continual relationship with your customers creates an open line of communication that leads to constructive and valuable feedback in order to improve what you offer. This is exactly how Krakens Collection makes sure they give their collecting community what it wants. Since everyone who works at Kraken Collection is also a collector, they know the thrill and passion it brings and they also know the pitfalls of the industry. That’s why they want to make sure they give their customers that same feeling by providing the exclusive items they are looking for.
Collecting has a way of creating a bond with the people in the industry. Even when people have different collections, their love for being a part of the collector community brings them together. This community is what Krakens Collection holds at the core of their business. “Some weeks we process 20,000 units, but we are never too big to respond to comments on our social media platforms. This allows us to have a very tight-knit relationship with both our clients and our industry, and we will never stray from that no matter how large we get,” says Krakens Collection.
Krakens Collection knows that people are creatures of habit. As an online retailer of collectibles toys such as Funko and FiGPiN, pins and vinyl figures, they bring people the items they want. “We all want to see our favorite characters brought to life in POP! And FiGPiN form, and we are here to fight for you to make that happen!” says Krakens Collection.
By making sure they never forget who they are working for, Krakens Collection brings customers what they want every day. You can learn more about their Instagram community @krakenscollection.
